Webex Suite is a new way of packaging Cisco’s collaboration apps. In today’s new hybrid workforce, we want to highlight our capabilities to our customers by making our products easily accessible while providing seamless integration between our apps.
Webex Suite Homebase
Product Design
UX/UI
Users of Cisco’s products today don't have a single place to change their common settings across all of their apps. Today’s experience is disjointed and management of personal account settings can be found in multiple places (ie. settings.webex.com, idbroker, webex calling, and people.webex.com). The Webex Suite team was tasked with utilizing Homebase as a one-stop shop for Webex users to set up all of their profile and general settings in one place. They also wanted users to be able to launch and learn more about their individual Webex Suite applications.
01. the challenge
Role
Webex Suite Team
UX lead
Year
2022
The Webex Suite team was looking to:
1) consolidate all end-user personal settings into one place so that they will have better control over their accounts and 2) educate users about their new suite of apps.
02. the approach
comparitive analysis
current user settings
03. the takeaway
This was my first lead UX design role at Cisco and I learned how to collaborate with many business stakeholders including a lead Project manager and Developer to build out the website based on business requirements and leadership feedback. I learned a lot about the product lifecycle especially the research and ideating process of UX design.
